PLACING AN ORDER
Over 1,000 healthcare institutions across all 50 U.S. states and have joined our clinical network. Here, you'll find information about registering your practice or medical facility, as well as ordering material, shipping, and invoicing.
Prior to fulfilling your practice or medical facility's first order, you must send a Clinical Partner Registration Form to our Clinical Outreach Team at firstname.lastname@example.org (preferred), or fax to 617-575-2201. We must have an account on record for every location to which we ship, including individual facilities within the same health system.
Once you submit the Registration Form, you will be issued a partner ID number corresponding to your account. If you are not sure if your facility has registered, or if you have forgotten your partner ID, write to email@example.com.
New Vendor Forms: Please send new vendor forms to firstname.lastname@example.org or by fax to 617-575-2201.
Contracting & Purchase Agreements: OpenBiome is happy to discuss entering into a purchasing contract with your facility or health system. Please contact our Outreach Team at 617-575-2201, option 3.
Registered partners may submit either a purchase order or an OpenBiome Order Form to email@example.com or by fax to 617-575-2201. We are unable to accept orders over the phone. If you submit a purchase order, please include your email address and phone number so that we may send you an order confirmation.
Note: Prior to a facility's first order of capsules, an orientation with the treating physician is required to review the unique clinical considerations of encapsulated oral FMT administration. Please contact our Clinical Outreach team by phone at 617-575-2201 or email at firstname.lastname@example.org to arrange this orientation.
Checking the status of your order: An order confirmation email will be sent to the purchaser within 1 business day of receipt. Similarly, a shipment confirmation email including a tracking number will be sent the day before scheduled delivery. If you do not receive one of these confirmation emails, please write to email@example.com or call 617-575-2201, option 2.
Questions about an order? Please email firstname.lastname@example.org or call our Clinical Outreach Team at 617-575-2201, option 2.
Shipping terms: Our shipping terms are FOB: Destination, Prepaid & Add. We do not bill 3rd party.
Delivery service: Material is shipped via UPS Next Day Air on dry ice in a temperature-monitored container to validate cold chain. For more information, please see our Storage Controls & Material Specifications document.
Note: We urge our clinical partners to order material well in advance of any scheduled treatments and to store the material locally to avoid delays. Storing multiple units onsite at your facility is the best way to ensure availability for immediate patient needs, while also reducing shipping fees.
Shipping and handling options:
Standard S & H: $150 (waived on orders of 10 units or more). Orders submitted Monday-Wednesday will be shipped the next day. Orders submitted Thursday and Friday will be shipped the next Monday. Treatments are packaged on dry ice and shipped using UPS Next Day Air, approximate 10:30 AM delivery.
Same-Day Processing Fee: +$50. Assessed in addition to Standard S&H on orders requiring next-day delivery. Only applicable to orders received Monday-Thursday before 3 PM Eastern. Availability not guaranteed.
Early AM Delivery Fee: +$100. Assessed in addition to Standard S&H on orders requiring UPS Early AM Delivery for approximate 8:00 AM delivery instead of the standard Next Day service. Not available in all ZIP codes.
An invoice will be issued by email to the contact on file for your account. OpenBiome's default terms are Net 30 days. If you require us to send paper invoices by mail, or need our W-9 to remit payment, please write to our Accounts Receivable team at email@example.com.
Paying By Check
Remit payment to:
Microbiome Health Research Institute, Inc.
2067 Massachusetts Avenue
Cambridge, MA 02140
Paying By ACH & Credit Card
We are pleased to be able to accept payment by both direct deposit and credit card. Please write to our Accounts Receivable team at firstname.lastname@example.org for our ACH information. Credit card payments can be made using the link in the invoice we email you or by calling 617-575-2201, option 5.